Les avis de nos clients

Reply from the village

Thank you for your positive feedback regarding the friendliness and efficiency of our staff, as well as the quality of our pool and our ideal geographical location for exploring the beaches and Biarritz.We have taken good note of your disappointment regarding the replacement of the multi-sports pitch with a padel court. We understand that this may have been a major reason for your booking. We would like to clarify that this change was clearly mentioned on our website as soon as our bookings opened for the 2025 season, on November 1st, 2024. We strive to communicate all developments in our infrastructure transparently, and we regret if this information did not reach you.Regarding the density of the mobile homes, our campsite has a classic layout for an establishment located in a town and by the sea. This type of location, highly sought after for its proximity to points of interest, does indeed imply an optimization of space. However, we have designed the layout of all our mobile homes so that they are south-facing and without any direct vis-à-vis, in order to preserve each person's privacy on the terrace as much as possible. We apologize if the perception of space did not meet your expectations.Your feedback is valuable and helps us continuously improve our services. We hope that despite these few points, you will retain good memories of your stay at Yelloh! Village Ilbarritz Côte Basque.Sincerely,

Reply from the village

Thank you for your positive feedback regarding your stay, the pleasantness of your pitch, and the cleanliness of your private sanitary facilities. We are delighted that these aspects contributed to an enjoyable stay.We have taken good note of your comment about the noise from the evening entertainment at the restaurant. We would like to clarify that our establishment is a Yelloh! Village, and as a "club campsite," we offer a dense entertainment program, especially in the evenings. The expectation of the majority of our holidaymakers for these activities is high, as they are a key element of the atmosphere in our village.Our entertainment concludes at 11:30 PM at the latest, and silence is required throughout the campsite from midnight. We strive to find the right balance between entertainment and respecting everyone's tranquility. We understand that the noise level may sometimes have been an inconvenience, and we apologize for that.We hope that, despite this point, your overall stay at Yelloh! Village Ilbarritz Côte Basque was very pleasant.

Reply from the village

Thanks a lot for this wonderful feedback!

Reply from the village

We have received your feedback regarding your stay at Yelloh! Village Ilbarritz and thank you for sharing it with us. We are sincerely sorry to learn that your experience did not meet your usual expectations within our group.We take good note of your comments regarding the condition of the accommodation. We would like to point out that the accommodation you stayed in belongs to our "entry-level" category. While we strive to maintain all our rentals in good condition, minor technical issues can sometimes arise. We are pleased to see that our maintenance teams were able to intervene quickly, as you mentioned, with a service available 7 days a week, from 7:30 AM to 11:00 PM, and guaranteed interventions within 10 minutes. However, we regret the inconvenience caused by these incidents.Regarding the location of your accommodation in the lower area, we would like to clarify that all information related to the topography of our campsite, characterized by a hilly terrain with upper and lower areas, is clearly indicated on our website, particularly on the interactive map. We understand that this may have been a surprise if you had not consulted this information before your arrival, but it is made available to all our guests for maximum transparency.We understand that, as loyal Yelloh! Village customers with about fifteen stays under your belt, you have high expectations. We sincerely regret that this experience was not as positive as your previous ones. Your feedback is valuable and helps us identify areas for improvement for our future services.We hope that, despite these inconveniences, you will give us another chance during a future stay at one of our Yelloh! Villages.

Reply from the village

Thanks for this wonderful feedback!

Reply from the village

Thank you for your positive feedback regarding your stay. We are delighted to hear that you enjoyed your time with us.We have taken note of your comment about the absence of a sports field for football/basketball. We are pleased to inform you that a 3x3 basketball court is planned for next year, and a football field project is also in development for 2027. We are constantly working to improve our facilities and offer a wider range of activities for our guests.We hope to see you again soon to enjoy these new facilities!

Reply from the village

Het is een plezier om uw recensie te lezen! Hartelijk dank voor deze vriendelijke woorden. We zijn erg blij dat u de gezellige sfeer van onze camping, onze uitstekende service, de mooie plekken en het evenwicht tussen gezelligheid en rust hebt gewaardeerd.We hopen u snel weer te zien!

Reply from the village

What an absolutely wonderful review!We are absolutely thrilled to hear that you found our site excellent, and that all our staff were so, so friendly and nice. Knowing that you experienced our campsite as excellently run and exceptionally clean is a huge reward for all our teams.Well done to you too, Colm, Nichola, Robyn, and Ruby from Carlow, Ireland, for your fantastic feedback! We truly appreciate your kind words and are motivated to keep up the good work.We hope to welcome you all back to Bidart again very soon!

Reply from the village

Nous sommes ravis que vous ayez apprécié la gentillesse de nos équipes d'animation et du restaurant, ainsi que notre piscine agréable et l'excellent entretien de l'établissement.Au plaisir de vous accueillir de nouveau à Bidart !

Reply from the village

Thansk a lot for your comment !

Reply from the village

We're absolutely delighted to hear that you found our campsite hospitable, clean, and well-organized, and that you enjoyed our nice premium cottages. Your kind words truly make our day and motivate us to keep up the great work.We hope to welcome you back to Bidart again soon for another fantastic stay!

Reply from the village

Thank you for your feedback. We understand you found our campsite dense and that the facilities didn't entirely meet your expectations when compared to other Yelloh! parks.It's true that our prime location in the heart of Biarritz and by the sea means a denser layout, which is a characteristic common to all campsites on the Basque coast. This specific feature is inherent to our sought-after urban and coastal environment.Comparing our 4-star campsite with an establishment like Yelloh! Village Sylvamar, a 5-star campsite located 30 km further north in the Landes region, amidst pine forests and in a natural setting, is unfortunately not entirely relevant. Given its size (2.5 times larger with 800 pitches), it naturally boasts much larger infrastructures and different types of spaces. It's also important to note that Sylvamar is generally more expensive for equivalent accommodation categories or pitches.We strive to offer the best possible experience by considering our unique features, including direct access to Biarritz and the sea, and facilities adapted to our scale.We hope that despite this difference in perception, you were still able to enjoy your stay on the Basque coast.

Reply from the village

That's fantastic to hear! We are absolutely delighted that you and your three kids (under 12) had a fantastic time at Yelloh Village Ilbarritz.It's wonderful to know you found our campsite clean and easy to navigate, and that our friendly staff and good facilities contributed to such a positive experience.We hope to welcome your family back for another great holiday very soon!

Reply from the village

That's wonderful to hear! We are absolutely thrilled to know that your return visit was even better than last year's super holiday!Your continued loyalty and high recommendation of our campsite and its location in Bidart mean a great deal to us. We're so pleased you had such a fantastic time once again.We can't wait to welcome you back for another memorable stay!

Reply from the village

Nous sommes ravis que toutes les conditions aient été réunies pour que vous passiez d'excellentes vacances au Yelloh! Village Ilbarritz.C'est notre plus belle récompense de savoir que votre séjour a été un succès. Nous espérons avoir le plaisir de vous accueillir de nouveau très bientôt !

Reply from the village

We're absolutely thrilled to hear your family had an amazing time at Yelloh! Village Ilbarritz.It's wonderful to know that we struck the right balance, providing enough amenities to keep everyone happy without being overwhelming. We're delighted your kids loved the pools and the park, and that you enjoyed the table tennis, beach access, and great spots for cycling and running.Thank you for describing us as a wonderful, compact, and well-located site. We hope to welcome your family back for another amazing stay very soon!

Reply from the village

Thank you so much for your kind words! We're thrilled to hear you had a very enjoyable stay at Yelloh! Village Ilbarritz.It's wonderful to know that you found our campsite very nice and well located close to the beach. We're also delighted that you appreciated our cleanliness, very friendly service, and nice swimming pools.We hope to welcome you back again very soon!

Reply from the village

Thank you so much for your wonderful feedback! We're thrilled to hear you had a very happy stay with us at Camping Ilbarritz.It's fantastic to know that you found our staff very warm and welcoming, appreciated our clean facilities, and enjoyed our excellent location for exploring the beautiful Basque coast.We hope to welcome you back again very soon!