Les avis de nos clients

Reply from the village

Thank you so much for your wonderful feedback!We are absolutely delighted to hear that our team was so helpful and friendly throughout your stay. Knowing that our staff made a positive impact on your holiday is the best reward we could receive, as providing excellent service is our top priority.We hope to have the pleasure of welcoming you back to Yelloh! Village Ilbarritz Côte Basque again soon.L'équipe Yelloh! Village Ilbarritz Côte Basque.

Reply from the village

Thank you so much for your truly excellent and comprehensive review!We are absolutely thrilled to hear that our site was everything you needed and that you found our facilities to be excellent and well serviced.It’s fantastic that you enjoyed the entire experience, from the very well stocked supermarket to the excellent bar and restaurant.Your kind words about our staff mean the world to us. Knowing that our team was very friendly and that we made sure nothing was a problem throughout your stay is the best possible feedback we could receive.We can't wait to welcome you back to Yelloh! Village Ilbarritz Côte Basque again soon!L'équipe Yelloh! Village Ilbarritz Côte Basque.

Reply from the village

Thank you so much for your wonderful feedback!We are delighted to hear that you found our site lovely and that you appreciated the great location.It is fantastic to know that you enjoyed our facilities, including the nice bar and the good shop. We aim to ensure all of these amenities make your stay as comfortable and enjoyable as possible.We hope to welcome you back to Yelloh! Village Ilbarritz Côte Basque again soon!L'équipe Yelloh! Village Ilbarritz Côte Basque.

Reply from the village

Thank you for your feedback regarding your recent stay.We apologize if you felt that certain facilities were unavailable. We want to clarify that while our closing date was approaching (September 28th), all of our core services and facilities remained fully open during your visit.Pools: All of our pool areas were open and operating, and were heated to a minimum of 27°C, ensuring they were fully usable despite the season. We acknowledge there was a temporary closure of the lagoon during your stay to resolve a technical issue, but this was an isolated incident.Restaurant and Store: We assure you that our full restaurant menu was available. Our supermarket was open 7 days a week and fully stocked with fresh bread, pastries, and a wide selection of products, even in the final week of the season.We want to highlight that you were staying with us at the lowest rate of the season while still benefiting from the same high level of service and the use of all major facilities, which is a testament to the value we provide as the season winds down.We regret that the imminent closing date affected your perception of our services. We hope you will choose to return to experience the same high standards again.L'équipe Yelloh! Village Ilbarritz Côte Basque.

Reply from the village

Thank you so much for your wonderful feedback!We are delighted to hear that you had such an excellent time with us and that your Nazare cottage was perfectly suited for your family. We are very proud of our accommodations, and it's fantastic to know that you found it so clean and well-equipped.Hearing that your children adored their stay is the best compliment we could receive. Our team works hard to maintain our facilities and create a welcoming environment where families can make unforgettable memories.We look forward to welcoming you back for another great stay soon!L'équipe Yelloh! Village Ilbarritz Côte Basque.

Reply from the village

Thank you so much for your wonderful review!We are so glad you loved your stay and appreciated our fantastic location. Your detailed comments about the convenience to the airport, Biarritz, and the beach are very helpful and confirm what we are proud of about our site.We are thrilled to know our location helped make your holiday so enjoyable. We hope to have the pleasure of welcoming you back for another great stay soon.L'équipe Yelloh! Village Ilbarritz Côte Basque.

Reply from the village

Thank you so much for your wonderful and detailed feedback. We are so happy to hear that you had a lovely stay and that you continue to enjoy our resort.It is especially rewarding to know that the swimming pools were a highlight and that our team's friendliness was a positive part of your experience. We are also thrilled that you found the Kid's Club activities to be even more engaging this year.We are, however, very sorry to hear about the issues you encountered in your accommodation. Please accept our sincerest apologies that the standard of cleanliness and maintenance was not up to our usual expectations. Your detailed report about the tap, light switch, light bulb, remote, and fridge is extremely valuable, and we are taking these points very seriously. We will pass this information on to our maintenance and housekeeping teams immediately to ensure these issues are addressed and do not happen again.We truly appreciate your loyalty and your willingness to return despite these setbacks. Your feedback is essential for us to continuously improve. We look forward to welcoming you back for another holiday and are confident that your next stay will be even better.L'équipe Yelloh! Village Ilbarritz Côte Basque.

Reply from the village

Thank you so much for this fantastic review!We are absolutely thrilled to hear that your stay with us was everything you hoped for. It’s wonderful to know that you appreciated the attention to detail in our clean cabins and the handy amenities, from the BBQs to the shopping bags.Your kind words about our staff mean the world to us. Our team, especially the reception staff, works hard to be friendly, professional, and welcoming, and it is incredibly rewarding to hear that their efforts made your holiday so special.We are also glad you enjoyed our facilities and appreciated the convenient location, with the nearby bus stop and supermarket.Your recommendation to other travelers is the highest compliment we could receive. Thank you for not hesitating to share your experience—we can’t wait to welcome you back!L'équipe Yelloh! Village Ilbarritz Côte Basque.

Reply from the village

Thank you for your wonderful feedback!We are so glad to hear you found our campsite to be a lovely site and that you were pleased with the nice pool area. It's also wonderful that you appreciated the convenience of our location and the easy access to nearby places via the bus stops.Your kind words about our friendly and helpful staff are the best reward we could receive. Our team works hard to make every guest feel welcome.We are thrilled to hear that you will definitely be back. We can't wait to welcome you again for another great holiday!L'équipe Yelloh! Village Ilbarritz Côte Basque.

Reply from the village

Thank you for your feedback!We are so glad to hear that you found our staff very friendly and were impressed with our excellent private bathrooms. It's also great that you were able to take advantage of our prime location for bike and bus tours.We take your comment about the pool seriously and are sorry that you found it a bit unattractive. Your feedback is valuable to us as we continuously look for ways to improve our facilities and guest experience.We hope to have the pleasure of welcoming you back to Yelloh! Village Ilbarritz Côte Basque again soon.L'équipe Yelloh! Village Ilbarritz Côte Basque.

Reply from the village

Thank you for your kind feedback!We are delighted to hear you had a very good stay and were pleased with your well-equipped mobile home. We also appreciate you mentioning the good price, as we strive to offer great value to all our guests.We hope to have the pleasure of welcoming you back to Yelloh! Village Ilbarritz Côte Basque again soon.L'équipe Yelloh! Village Ilbarritz Côte Basque.

Reply from the village

Thank you for your wonderful feedback!We are so pleased to hear that your stay was well run and that you enjoyed the special amenities like the dedicated bathroom, fridge-freezer, and the comfortable outdoor furniture. We believe these little extras make a big difference in creating a relaxing and convenient holiday.Your kind words are a great reward for our team. We hope to welcome you back to Yelloh! Village Ilbarritz Côte Basque again soon.L'équipe Yelloh! Village Ilbarritz Côte Basque.

Reply from the village

Thank you so much for this wonderful review of your first stay with Yelloh! Village. We are so happy to hear it was everything you hoped for.We are particularly pleased that you enjoyed our private facilities, as we believe they make a real difference in creating a comfortable and relaxing holiday experience.While we are sorry we couldn't extend your stay this time due to being fully booked, your desire to stay longer is the biggest compliment we could receive. It truly "speaks volumes" to us as well!We hope this was the first of many holidays with us, and we look forward to welcoming you back to Yelloh! Village Ilbarritz Côte Basque again very soon.L'équipe Yelloh! Village Ilbarritz Côte Basque.